Gamercraft - Creating a user database
How to aggregate user research for future projects
At Gamercraft, a platform for competitive tournaments on games like League of Legends and Valorant, my role was to redesign the user experience to better understand the needs of our community and guide future decisions. One key aspect of this process was centralizing and structuring user feedback into a dedicated library, creating a solid foundation for future projects.
The goal was to provide the product and design teams with easy access to actionable insights, while ensuring a consistent and methodical approach to analyzing feedback.
Gamercraft - Creating a user database
How to aggregate user research for future projects
At Gamercraft, a platform for competitive tournaments on games like League of Legends and Valorant, my role was to redesign the user experience to better understand the needs of our community and guide future decisions. One key aspect of this process was centralizing and structuring user feedback into a dedicated library, creating a solid foundation for future projects.
The goal was to provide the product and design teams with easy access to actionable insights, while ensuring a consistent and methodical approach to analyzing feedback.
Gamercraft - Creating a user database
How to aggregate user research for future projects
At Gamercraft, a platform for competitive tournaments on games like League of Legends and Valorant, my role was to redesign the user experience to better understand the needs of our community and guide future decisions. One key aspect of this process was centralizing and structuring user feedback into a dedicated library, creating a solid foundation for future projects.
The goal was to provide the product and design teams with easy access to actionable insights, while ensuring a consistent and methodical approach to analyzing feedback.
Creation of a user research library to inform strategic decisions
Creation of a user research library to inform strategic decisions
Increased proximity to users through regular interviews and tests
Increased proximity to users through regular interviews and tests
Continuous improvement based on structured and actionable data
Continuous improvement based on structured and actionable data
My working process
Find out how I design impactful experiences
My working process
Find out how I design impactful experiences
Where to start?
We started by collecting user feedback:
Feedback sources: Support tickets and discussions on our Discord.
Proximity to users: We created specific channels on Discord to directly collect player opinions.
I also conducted regular interviews to gain deeper insights and identify areas for improvement.
Where to start?
We started by collecting user feedback:
Feedback sources: Support tickets and discussions on our Discord.
Proximity to users: We created specific channels on Discord to directly collect player opinions.
I also conducted regular interviews to gain deeper insights and identify areas for improvement.
How to synthesize interviews?
To analyze the interviews, I followed a method inspired by Discovery Habits by Teresa Torres:
Key quotes: I selected the most important user feedback.
User stories: Quick sketches to illustrate user scenarios.
Details: Additional context from the interviews.
Audio/video excerpts: Labeled and easy to access.
Improvement opportunities: Concrete recommendations for platform improvements.
All of this information was centralized in a shared library, accessible to the teams.
How to synthesize interviews?
To analyze the interviews, I followed a method inspired by Discovery Habits by Teresa Torres:
Key quotes: I selected the most important user feedback.
User stories: Quick sketches to illustrate user scenarios.
Details: Additional context from the interviews.
Audio/video excerpts: Labeled and easy to access.
Improvement opportunities: Concrete recommendations for platform improvements.
All of this information was centralized in a shared library, accessible to the teams.
Final structure
The library was organized by user experience stages:
Organization by stages: Feedback is classified by the different steps users take on the platform (sign-up, participation, etc.).
Identified opportunities: Verbatims are grouped by opportunities to prioritize improvements.
A living tool: The structure allows new feedback to be added over time, making it easy to guide future iterations.
Final structure
The library was organized by user experience stages:
Organization by stages: Feedback is classified by the different steps users take on the platform (sign-up, participation, etc.).
Identified opportunities: Verbatims are grouped by opportunities to prioritize improvements.
A living tool: The structure allows new feedback to be added over time, making it easy to guide future iterations.
Curious to meet me?
Why not talk to each other over coffee?
Curious to meet me?
Why not talk to each other over coffee?
Curious to meet me?
Why not talk to each other over coffee?